Frequently Asked Questions.
01 : Vendors (Shop Owners)
How do I become a vendor on MY IYAH?
To become a vendor, simply register for a vendor account on MY IYAH, provide your business details, and submit the required verification documents. Once approved, you can set up your online shop and start selling.
What types of products can I sell?
Vendors can list a wide variety of products, from fashion and beauty to home goods and electronics. However, all products must comply with our terms of service and legal policies. Prohibited items are strictly monitored.
What fees or commissions does MY IYAH charge vendors?
MY IYAH charges a small commission on each sale to maintain the platform and provide support. There are no upfront listing fees. You’ll see a detailed breakdown in your vendor dashboard.
02 : Getting Started & General Use
What is MY IYAH and how does it work?
MY IYAH is an online vendor marketplace where multiple independent sellers open their own shops to sell products directly to customers. You can browse, compare, and buy from a variety of vendors — all in one place.
Do I need an account to shop on MY IYAH?
You can browse products without an account, but to place an order, track purchases, or save your favorites, you’ll need to sign up for a free customer account.
How do I contact a vendor if I have a question about a product?
Each vendor shop has a messaging feature or contact form. You can send a direct message to the seller with questions about product details, availability, or shipping.
03. Orders, Shipping & Delivery
How is shipping handled for products bought on MY IYAH?
Shipping is handled directly by each vendor. Shipping times and costs may vary depending on the seller’s location and shipping method. Always check the shipping policy listed on the product page.
Can I order from multiple vendors at once?
Yes! You can add products from different shops to your cart and checkout in a single transaction. However, you may receive your items in separate packages depending on each vendor’s fulfillment process.
How do I track my order?
Once your order is shipped, the vendor will provide a tracking number (if applicable). You can track your order through your MY IYAH account under the “My Orders” section.
04. Payments, Refunds & Returns
What payment methods are accepted on MY IYAH?
MY IYAH accepts all major credit/debit cards, digital wallets, and secure online payment options. All transactions are encrypted and protected.
What is the return and refund policy?
Each vendor sets their own return and refund policy. Before purchasing, review the return policy on the product page. If there’s an issue with your order, you can contact the vendor directly or raise a support ticket through MY IYAH.